Xpectrum AI - Automated Document Intake & Routing | Xpectrum AI
Use case
Fifteen minutes per document, down to under one.
A healthcare back office receives a constant stream of documents by fax: referrals, lab results, insurance forms. An admin reads each one and forwards it to the right department, roughly fifteen minutes per task. Xpectrum automates the whole flow: an agent reads the document, classifies it, extracts the key details, and routes it to the right department with a full audit trail. Under a minute per task, around the clock.
What gets automated
Fax and email document intake
Reading and classifying documents
Extracting patient and case details
Routing to the right department
Database entry and record updates
Escalating unclear documents to a human
Audit trail for every document
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