1. Introduction
Xpectrum AI ("Xpectrum", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or interact with our services.
By using Xpectrum's services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in the following ways:
a. Information you provide directly
- Name, email address, company name
- Account credentials
- Billing and contact information
- Communications with us
- Demo requests and support inquiries
b. Usage and technical information
- IP address
- Device and browser type
- Log files and usage analytics
- Interaction data with the platform
c. Enterprise customer data
When enterprise clients use Xpectrum, we may process business data, workflow inputs, and operational content strictly for the purpose of delivering our services. We act as a data processor for such information and do not use customer data to train public AI models.
3. How We Use Information
We use collected information to:
- Provide and operate our platform
- Improve product performance and reliability
- Authenticate users and prevent fraud
- Communicate service updates and support
- Comply with legal obligations
- Analyze system performance and usage trends
We do not sell personal data.
4. AI and Data Processing
Xpectrum uses AI systems to automate workflows and deliver agentic capabilities. Customer data is processed only to provide contracted services.
We do not:
- Use enterprise customer data for advertising
- Share confidential enterprise data with third parties except as required to operate infrastructure
- Train public foundation models on private client data
5. Data Sharing
We may share information with:
- Cloud infrastructure providers
- Analytics and monitoring vendors
- Payment processors
- Legal authorities when required by law
All vendors are contractually bound to confidentiality and security obligations.
6. Data Security
We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, or misuse. No system is 100 percent secure, but we follow industry best practices for data protection.
7. Data Retention
We retain data only as long as necessary to provide services or meet legal requirements. Enterprise customers may request deletion in accordance with contractual agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Request portability
To exercise these rights, contact: subhankar@xpectrum.dev
9. International Transfers
Data may be processed in countries outside your jurisdiction. We use safeguards consistent with international data protection standards.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised date.
11. Contact
For privacy questions:
Xpectrum AI