Privacy Policy

1. Introduction

Xpectrum AI ("Xpectrum", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or interact with our services.

By using Xpectrum's services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in the following ways:

a. Information you provide directly

• Name, email address, company name
• Account credentials
• Billing and contact information
• Communications with us
• Demo requests and support inquiries

b. Usage and technical information

• IP address
• Device and browser type
• Log files and usage analytics
• Interaction data with the platform

c. Enterprise customer data

When enterprise clients use Xpectrum, we may process business data, workflow inputs, and operational content strictly for the purpose of delivering our services. We act as a data processor for such information and do not use customer data to train public AI models.

3. How We Use Information

We use collected information to:

• Provide and operate our platform
• Improve product performance and reliability
• Authenticate users and prevent fraud
• Communicate service updates and support
• Comply with legal obligations
• Analyze system performance and usage trends

We do not sell personal data.

4. Connected Third-Party Services and Data

Xpectrum allows users and organizations to connect third-party applications and services to the Xpectrum platform, such as email, messaging, productivity, storage, CRM, and other business applications.

When you connect a third-party service, Xpectrum may access, receive, store, process, modify, or transmit information from that service based on the permissions and access scopes you authorize. Depending on the connected service and the features you use, this may include:

• Account and profile information
• Messages and communications
• Files and documents
• Contacts and customer information
• Calendar and scheduling information
• Metadata and activity information
• Other business or operational data made available through the permissions you grant

Xpectrum uses this information only to provide, operate, maintain, and improve the functionality you or your organization request, including executing workflows, automations, integrations, and AI-powered actions on your behalf.

Where a connected application permits Xpectrum to take actions on your behalf, such as sending a message, creating or modifying a record, updating information, or managing a file, Xpectrum may perform those actions according to the workflow, configuration, and permissions authorized by you or your organization.

Xpectrum does not sell data obtained from connected third-party services. We do not use private customer data obtained through connected services for advertising or to train public or generalized AI models.

Third-party service data may be processed by infrastructure, AI, analytics, monitoring, and other service providers that are necessary to provide the requested functionality. Such providers are subject to appropriate contractual, confidentiality, and security obligations.

Your use of a connected third-party service remains subject to that service's own terms and privacy policy. You may revoke or modify Xpectrum's access through the relevant third-party service where supported. Revoking access may prevent Xpectrum from providing features that depend on that connection.

5. AI and Data Processing

Xpectrum uses AI systems to automate workflows and deliver agentic capabilities. Customer data, including data obtained through connected third-party services, is processed to provide the services and functionality requested by the customer.

We do not:

• Use enterprise customer data for advertising
• Sell customer data to third parties
• Use private customer data to train public foundation models
• Use data from connected third-party services for purposes unrelated to providing the requested services

AI processing may involve third-party AI infrastructure providers where necessary to deliver the requested functionality. Such processing is performed subject to applicable contractual, confidentiality, and security requirements.

6. Data Sharing

We may share or transmit information, including information obtained from connected third-party services, with service providers necessary to operate and deliver Xpectrum's services, including:

• Cloud infrastructure providers
• AI and machine learning service providers
• Analytics and monitoring vendors
• Communication and messaging providers
• Payment processors
• Security and fraud-prevention providers
• Legal authorities when required by law

We do not sell personal data or customer data.

Service providers are expected to maintain appropriate confidentiality and security measures and may only process information as necessary to provide their services to Xpectrum.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, or misuse. No system is 100 percent secure, but we follow industry best practices for data protection.

8. Data Retention

We retain data only as long as necessary to provide services or meet legal requirements. Enterprise customers may request deletion in accordance with contractual agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Request portability

To exercise these rights, contact: subhankar@xpectrum.dev

10. International Transfers

Data may be processed in countries outside your jurisdiction. We use safeguards consistent with international data protection standards.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised date.

12. Contact

For privacy questions: